Running an ecommerce brand is fast-paced. Every minute counts. That’s why Crew27 Marketing offers reliable customer support virtual assistants (VAs) who take care of your customer service, so you can stay focused on scaling your business.
We help you save time, reduce stress and keep customers happy–without having to hire a full in-house team.
Think of our VAs like a box full of smart tools. Here’s what you get inside:
What it is: A real person answers questions on your website through chat.
How it helps: Fast replies = fewer abandoned carts. Businesses that use live customer support see a 10% boost in conversions.
Strength: Handles 40-50 chats/day.
What it is: We handle your customer service email inbox, replying to questions, complaints and requests.
How it helps: 52% of customers expect replies within 24 hours. We respond in under 6 hours.
Strength: Covers 7 days/week, no days off.
What it is: We answer DMs and comments on Instagram, Facebook and TikTok.
How it helps: 90% of buyers use social media to talk to brands.
Strength: Replies within 2 hours during business hours.
What it is: Customers ask, “Where’s my package?” We give them real answers fast.
How it helps: Real-time order updates cut support tickets by 30%.
Strength: Integrated with your shipping tools.
What it is: We help customers process returns and issue refunds based on your policies.
How it helps: 89% of shoppers consider returns before buying. A smooth process brings them back.
Strength: Handles up to 15 refund cases/day.
We’re the Support You Don’t Have to Manage
You don’t need to train or oversee our VAs. We do that for you. We’re a customer service agency built for ecommerce. Whether you want chat support, customer service email support, or full e commerce customer support, we’ve got you covered.
Trusted by Fast-Growing Brands
We’re one of the top customer service outsourcing companies in the USA. As part of the best customer service outsourcing companies, we serve businesses looking to hire customer support without the hassle.
Hire Us NowWe take care of:
Whether you want a virtual assistant for customer service or full customer support as a service, we’re here to help. From chat customer service to customer support email handling, you’re covered.
Outsource your customer service to us–and take one more thing off your plate. Let’s talk about setting up your custom support plan today.
Hire Us NowEverything you need to know before hiring your e-commerce virtual assistant
A customer support virtual assistant can handle chat, customer emails, social media messages, order questions, tracking updates, returns, and other customer service tasks.
Our team can support customer communication across chat, email, Instagram, Facebook, TikTok, Amazon and other approved support channels based on your business requirements.
Yes. Our team can assist customers with returns, refunds, tracking, and other order-related issues while following your store policies and approved procedures.
Yes. You can provide your SOPs, response guidelines, return and refund policies, escalation procedures, and brand communication standards for our team to follow.
Yes. Crew27 offers flexible customer support coverage, including seven-day and 24/7 availability depending on your selected support plan and requirements.
Yes. Your support setup can scale up or down based on your customer volume, workload, and business requirements.
