Running an ecommerce brand is fast-paced. Every minute counts. That’s why Crew27 Marketing offers reliable customer support virtual assistants (VAs) who take care of your customer service, so you can stay focused on scaling your business.
We help you save time, reduce stress and keep customers happy—without having to hire a full in-house team.
What it is: A real person answers questions on your website through chat.
How it helps: Fast replies = fewer abandoned carts. Businesses that use live customer support see a 10% boost in conversions.
Strength: Handles 40-50 chats/day.
What it is: We handle your customer service email inbox, replying to questions, complaints and requests.
How it helps: 52% of customers expect replies within 24 hours. We respond in under 6 hours.
Strength: Covers 7 days/week, no days off.
What it is: We answer DMs and comments on Instagram, Facebook and TikTok.
How it helps: 90% of buyers use social media to talk to brands.
Strength: Replies within 2 hours during business hours.
What it is: Customers ask, “Where’s my package?” We give them real answers fast.
How it helps: Real-time order updates cut support tickets by 30%.
Strength: Integrated with your shipping tools.
What it is: We help customers process returns and issue refunds based on your policies.
How it helps: 89% of shoppers consider returns before buying. A smooth process brings them back.
Strength: Handles up to 15 refund cases/day.
Outsource your customer service to us—and take one more thing off your plate. Let’s talk about setting up your custom support plan today.
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Our ecommerce experts are trained in the platforms that matter:
These VAs specialize in marketplace platforms like Amazon, Walmart and TikTok Shop.
These VAs support your ad and marketing teams with execution, monitoring and reporting.
These VAs help run your backend like a machine.
