Reliability
Our support is available to you around the clock, seven days a week.
Who We Are
The eCommerce Crew Behind Your Growth
We started Crew27 Marketing after watching sellers waste hours training freelancers who never quite got eCommerce. So we built a team that already does.
Our Story
It started with a simple observation: running an eCommerce store means juggling a hundred things at once orders, inventory, ad campaigns, customer messages, and listings that never stop needing updates. Founders and small teams were burning their best hours on repetitive work instead of the strategy and growth that actually moved the needle.
We knew eCommerce brands needed more than another freelancer marketplace or a generic outsourcing agency. They needed a crew that actually understood Shopify, Amazon, Walmart, and TikTok Shop from the inside out.
This is why Sarthak Shah launched Crew27 Marketing in 2020. The best eCommerce brands will have a team of trained virtual assistants in place from day one.
Today, we’ve helped over 100 stores on Shopify, Amazon, WooCommerce and beyond save time, cut costs and grow faster with trained VAs, tight SOPs and a support team that’s always just a call or email away.
500+VAs placed
98%Client retention
3%Acceptance rate
24/7Support available
Our Mission
We believe every eCommerce brand, from solo founders to seven-figure sellers, deserves access to a trained, dependable team without the overhead of full-time hiring.
Our mission is to give store owners back their time by connecting them with skilled virtual assistants who become a real extension of their team.
Why We're Different
| Other Ecommerce Agency | Our Ecommerce VAs |
|---|---|
| Don’t know how to use AI Agents and AI | Increased accuracy and efficiency with the help of AI and AI agents. |
| Just follow the SOP blindly | Study the data, follow the SOP, and monitor tasks daily with oversight from our team manager. |
| Not up-to-date with the evolving ecommerce market | Always up-to-date with the evolving ecommerce market and trends, so your business doesn't fall behind. |
| Not a flexible solution | Flexible VA solutions based on your requirements, including dedicated ecommerce VAs, flexible ecommerce VAs, and hourly-based ecommerce VAs. |
| Not enough ecommerce operations supported | Support across a wide range of ecommerce operations, including product uploading, inventory management, order processing, customer support, and more. |
The Team Behind Your Success
The Team Behind Your Success
Everyone on our team is focused on making sure you get the best VA experience, full stop.
Transparency
We believe in communicating clearly, fair pricing, and keeping you informed every step of the way.
Partnership
Your success is our mission. Your long-term growth is our commitment.
Results-Driven
We have a simple goal: saving you time, improving efficiency, and helping your business grow.
The Team Behind Your Success
Meet Our Virtual Assistants
Sarthak Shah
Director
8+ Years Experience
Arjun Shah
E-commerce Head
6+ Years Experience
Kris Solanki
E-commerce Manager
5+ Years Experience
Mansi Detval
TikTok Shop Manager
4+ Years Experience
Matsya Jain
Director of Marketing
5+ Years Experience
Amrut Hariya
Email Marketing
4+ Years Experience
eCommerce Specialists
Trained for modern eCommerce workflows
Our virtual assistants (VAs) are more than just remote workers; they are skilled eCommerce experts who take pride in helping companies expand and understand the daily challenges of online sales.
With a team of 20+ specialized eCommerce VAs, we provide dedicated support for sellers across the USA, UK, Australia, and other global markets.
Our VAs are specifically trained for eCommerce workflows, not just general virtual assistance. From marketplace operations and product management to customer support, research, and AI-powered workflows, they are equipped with the skills and tools modern eCommerce businesses need.
What every Crew27 specialist brings
- 4+ years of average eCommerce experience
- Fluent English with strong written and verbal communication
- Platform expertise across Amazon, Walmart, Shopify, and more
- Trained in AI and AI agents alongside traditional eCommerce skills
- Background checked and verified for peace of mind
- US timezone overlap for seamless communication and collaboration
Your business gets more than a VA. It gets a trained eCommerce professional who knows how to get things done.
80+ clients served|20+ eCommerce VAs|HQ in India|Office in the USA
What We Do
We offer three main types of virtual assistants. Each one is trained in specific tools, platforms and workflows. Here’s what they handle:
Marketplace Virtual Assistants
These VAs specialize in marketplace platforms like Amazon, Walmart and TikTok Shop.
Amazon VA
Handles product listings, keyword updates, A+ content, order tracking and customer messages. We’ve helped clients improve ranking and grow monthly revenue by over 30% just by optimizing backend data and listings.
Walmart VA
Focuses on bulk uploads, price adjustments, inventory syncing and support ticket handling. Keeps your store live and compliant with Walmart rules.
TikTok Shop VA
Manages video listings, syncs orders with inventory tools, responds to comments and questions fast and helps push products that trend. Great for fast-moving, high-volume brands.
Marketing Virtual Assistants
These VAs support your ad and marketing teams with execution, monitoring and reporting.
Facebook Ad VA
Launches and manages campaigns inside Meta Ads Manager. Tracks ROAS, CPM, CTR and makes quick edits when performance drops. Great for saving hours on daily campaign checks.
Google PPC VA
Handles keyword bids, negative keywords, Shopping campaigns and Smart Bidding setup. Reduces waste and helps you spend smarter, not more.
Email & SMS Marketing VA
Sets up flows in tools like Klaviyo or Mailchimp. Segments lists, loads campaigns and keeps your subscribers warm. Helps improve open and click rates while freeing your team from routine sends.
eCommerce Operations Virtual Assistants
These VAs help run your backend like a machine.
Product Uploading VA
Uploads new products with clean descriptions, images and SEO titles. Can do this across Shopify, WooCommerce, Amazon and more – without slowing down your team.
Customer Support VA
Answers customer emails, handles refunds and returns and resolves issues fast. Keeps your reputation solid and your inbox empty.
Dedicated VA
A full-time assistant (40 hours/week) trained on your systems, tools and workflows. Think of them as a part of your team – without the hiring cost, training time, or payroll headaches.
Let’s Make eCommerce Easier
You don’t need to do it all yourself. With Crew27 Marketing, you get a trained eCommerce crew that helps you run better – not just busier.
Book a consultation and see how we can help your team move faster, sell more and breathe easier.
Hire Us Now